Frequently Asked Questions​

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Q: Processing time?

A: It will take on average 1- 3​ business days to process orders (have them prepared to be shipped), and closer to 3-5 business days during peak season such as the holidays. Business days excludes weekends and holidays. It will take additional time for delivery of the order, which you choose at checkout.

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Q: Are these heavy?

A: No! These are mostly lightweight, no matter the size. Many of our clay pieces feel as light as a feather! Pieces with larger metal hardware will be a bit heavier than others, but are still light on the ears.

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Q: Nickel-free and Hypoallergenic?

A: We aim to source materials free of nickel, and if possible, lead or cadmium. Our pieces that are made of brass are where you can find hypoallergenic jewelry that's nickel-free, which are great for our customers who are hypersensitive to nickel.

 

Our pieces made of sterling silver or stainless steel are where you can find hypoallergenic jewelry that's waterproof (stainless steel only), and they may contain a small amount of nickel that's low enough to limit skin reactions for many people.

 

Skin sensitivities can still occur, especially if one is allergic to other metals or components, but our goal is always to provide quality comfortable pieces for those with sensitive-skin.

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Q: Care tips for jewelry?

A: Try to keep jewelry from chlorinated water and saltwater (ex: swimming, hot tub), soaps/detergents (ex: showering, washing your hair, etc.), sweat/exercise, lotions, perfumes, and oils to keep them in pristine condition.

 

Our solid gold and silver, gold-filled, and stainless steel jewelry options can withstand a little more wear from showering with mild soaps, exercise, and beach water; but it's best to keep from any of the mentioned chemicals to extend the life of your piece.

 

If clay jewelry becomes dirty with makeup or other dirt stains, use a cotton swab with rubbing alcohol to gently remove the debris. Lastly, be gentle as you would with anything you treasure, don't bend, throw, have sharp objects near, or roughly handle them, in order to keep from damaging them.

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Q: Returns/Exchanges

A: We accept returns/exchanges within 14 days of the shipment's delivered date, with the exception of the non-returnable or -exchangeable items listed below. Customers are responsible for all return/exchange shipping costs. To initiate a return an exchange, you can contact us (info@livevondesigns.com) for a full refund back to your original payment or a store credit, and for an exchange of the exact same item. Any items that are shipped back to us that do not meet the return/exchange criteria, will not receive a refund/exchange, so please make sure it fits the refund/exchange requirements before shipping to us.

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The items below are non-returnable or -exchangeable:

• Custom/personalized products (including: engraved pieces, custom orders, etc.)

• Worn/used items and those not in their original condition or product packaging

• Gift cards

• Final sale items

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Q: Do you have a Loyalty Rewards Program?

A: Yes, and there are a ton of reward goodies to redeem. Sign-up to become a member to earn and redeem your Collectors points for rewards.

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Q: Can I buy items in-person?

A: Yes, we don't have a physical store at this time, but you can find us at pop-ups both local and across the U.S. See our pop-up schedule to see where we'll be next.

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Q: Do you wholesale?

A: Yes! Visit our wholesale page to see our catalog and line sheet, or contact us at info@livevondesigns.com for questions. We also partner with Faire.